Customer Service

At Boston Analytical, we want to provide you with the resources you need to be successful. That starts with offering you the services you need and by showing you what makes us different from other labs.

The biggest differentiator for Boston Analytical is our outlook on customer service. Not only do we provide high quality, accurate, and reliable results, but we do it on time, and with clarity and precision. We offer flexible turn around times to offer you the best results. And we offer you a great client services team that will walk you through each step of the process.

When you become a client, you will receive a dedicated project manager who will be your single point of contact. Your project manager will aide you in identifying what is best for you and your company and will provide assistance with whatever you need. Many of our product managers started their career in the laboratory as an analyst, so they know the testing services you'll be requesting from all angles.

Aiding our client service is the fact that we employ the Labware LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) software systems. Because our Analysts are able to electronically document their findings, you are ensured compliant, correct, and quality data. Our recently installed customer interface allows you to view your results online, at your own convenience. Plus, the LIMS/ELN system offers us the flexibility to accommodate new requests and implement new requirements with ease.

To learn more about our client services team, or to learn how Boston Analytical can help you with your analytical testing needs, please contact us today!

Phone: 603-893-3758
Fax: 603-893-1268


14 Manor Parkway
Salem, NH 03079

For delivering samples: Samples can be delivered during normal business hours to the right hand side of the building at the set of stairs. Please ring doorbell.